Business

Why Most AI Fails at Customer Service (And What Needs to Change)

Why Most AI Fails at Customer Service (And What Needs to Change)

New Delhi [India], March 29: Imagine this: You’re trying to book a last-minute flight. You call customer service, only to be met with an endless automated menu, long hold times, and robotic responses. Frustrated, you hang up and try an online chat—only to repeat the same information. Sound familiar? For years, AI in customer service has been synonymous with frustration. Businesses have invested in automation, but instead of making things easier, it has left customers feeling unheard. What if AI could do better? What if it could actually understand, respond like a human, and seamlessly adapt to your needs? That’s…
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Overcoming Challenges and Shaping the Future of Indian Toys: The Kitoy Story

Overcoming Challenges and Shaping the Future of Indian Toys: The Kitoy Story

New Delhi [India], March 29: The Indian toy industry is a vibrant and rapidly growing business, but it is also one of the most regulated industries, particularly in terms of safety and quality. This requires overcoming challenges in terms of innovation, hard work, and unrelenting commitment to compliance. For Kitoy, a pioneer in foam toys, greatness in product safety and educational content has been a driving interest. The Entrepreneurial Journey Kitoy’s founding is a story of innovation and determination. Founders Kartik Jain and Shishir Pawar were brainstorming the concept as they prepared for their master’s at SP Jain in Dubai. They pitched the…
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AM/NS India Commences Land Acquisition To Set Up Integrated Steel Plant In Andhra Pradesh

AM/NS India Commences Land Acquisition To Set Up Integrated Steel Plant In Andhra Pradesh

Mumbai/ Amaravati (AP) [India], March 28: ArcelorMittal Nippon Steel India (AM/NS India) today announced the beginning of the acquisition of a land parcel in Anakapalli district, Andhra Pradesh, as part of its plans to set up a state-of-the-art integrated steel plant in Rajayapeta. The initial payment for acquiring the land has been made, and possession is expected soon, paving the way for the company to commence work on the greenfield project. With proposed initial capacity of 7.3 MTPA, the project reinforces AM/NS India’s commitment to contributing to India’s national ambition to reach 300 MTPA crude steel capacity by 2030 and strengthening…
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CA Abhay Bhutada, His Net Worth, And His Meteoric Rise

CA Abhay Bhutada, His Net Worth, And His Meteoric Rise

New Delhi [India], March 27: Abhay Bhutada, an accomplished Indian entrepreneur, banker, and philanthropist, has emerged as one of the country’s most influential business leaders. In the financial year 2023-24, he earned the distinction of being India’s highest-paid executive, receiving a total compensation of Rs 241.21 crore. Abhay Bhutada’s net worth, exceeding Rs 1,000 crore, reflects not just his achievements, but also a journey shaped by deep business insights, disciplined execution, and strategic foresight. Early Life and Career Hailing from Latur, Maharashtra, Abhay Bhutada began laying the groundwork for his career early on. A qualified Chartered Accountant, he started his professional…
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Shripad Upasani Named CEO of Parasnath Clinic, Targets INR 100 Cr Turnover by FY 2025-26

Shripad Upasani Named CEO of Parasnath Clinic, Targets INR 100 Cr Turnover by FY 2025-26

Navi Mumbai (Maharashtra) [India], March 27: Parasnath Speciality Clinic, a leading healthcare provider focused on specialized medical treatments, is set to embark on an ambitious expansion journey under the leadership of Mr. Shripad Upasani. A seasoned business leader with over a decade of experience in driving organizational growth and sales excellence, Mr. Upasani has now taken the helm at Parasnath Speciality Clinic with a transformative vision. Founded by Dr. Bhalchandra Mahamuni and Dr. Soniya Mahamuni, Parasnath Speciality Clinic has been a trusted name in non-surgical, holistic treatments for over 13 years. Now, with Mr. Shripad Upasani stepping in as Director…
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Jagmohan Lal Shivratan Lal Jewellers: A Legacy of Trust and Excellence for 100+ years

Jagmohan Lal Shivratan Lal Jewellers: A Legacy of Trust and Excellence for 100+ years

New Delhi [India], March 27: Late Shivratan Lal Rastogi is the founder of Jagmohan Lal Shivratan Lal Jewellers. Jagmohan Lal Shivratna Lal Jewellers is one of the most prestigious time-honored jewellery brands since 04 Feb 1919 for Bihar and Jharkhand. With its outstanding collections and services, it has been serving its customers with excellence and true craftsmanship. With its remarkable history, it has always given its customers not only exquisite jewellery but a lifetime after-sales service. This brand, with many USPs like these, has built trust with its customers over the years. The brand journey rooted in heritage and excellence…
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Dexian India Announces Groundbreaking Investment in AgriTech to Empower Indian Farmers

Dexian India Announces Groundbreaking Investment in AgriTech to Empower Indian Farmers

New Delhi [India], March 27: Dexian India has announced a significant investment in AgriTech, marking a transformative step in empowering Indian farmers with cutting-edge digital solutions. The move positions Dexian India as a key player in revolutionizing India’s agricultural landscape through AI-powered platforms and data-driven insights. Pioneering Digital Transformation with BIHAN Dexian India’s flagship initiative, BIHAN, has played a pivotal role in digitizing Bihar’s state-wide farming operations, enabling the government to make policy decisions based on real-time data. The platform addresses long-standing challenges such as cumbersome offline data collection, limited market information, and inefficient resource management. With 9100+ registered users across 47,943 villages, BIHAN integrates 70+ external…
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Talent Formula Opens New Office in Coimbatore, India with a Vision of Global Expansion

Talent Formula Opens New Office in Coimbatore, India with a Vision of Global Expansion

Hyderabad (Telangana) [India], March 27: Talent Formula, a leading provider of accounting outsourcing solutions, is proud to announce the opening of its new office in Coimbatore, India. This strategic expansion marks another milestone in Talent Formula’s global growth journey, reinforcing its commitment to delivering accounting services while tapping into India’s rich talent pool. The Coimbatore office is an integral part of Talent Formula’s mission to enhance service delivery, support business growth, and access top accounting professionals. With this new location, Talent Formula is well-positioned to strengthen its operational efficiency, ensuring seamless service for its clients across the globe. A Global…
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Cryztal Zone – India’s Fastest Growing Online Video Game Store

Cryztal Zone – India’s Fastest Growing Online Video Game Store

New Delhi [India], March 25: Gaming has always been a passion-driven industry, but for many, the cost of premium games has been an insurmountable barrier. Cryztal Zone, founded in February 2023 by lifelong gamer Suraj, is changing that by offering digital games at affordable prices that every player can play without breaking the bank. Suraj, a dedicated gamer, was frustrated by the high costs of new game releases. Browsing game stores and seeing unaffordable price tags became a disappointment. Instead of accepting this as an industry norm,  he set out to change it. His vision was simple: make gaming accessible…
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Why Cloud Accounting is the Future for SMEs

Why Cloud Accounting is the Future for SMEs

New Delhi [India], March 25: Ok, let’s get straight to the point managing accounts manually is a nightmare. If you’re still buried under spreadsheets, flipping through receipts, and stressing over missing numbers, you’re doing SME’s business the difficult way. It’s like using a typewriter when the world has moved on to voice-to-text—literally! Welcome to cloud accounting—the smartest, easiest way to manage your finances without losing sleep (or your data). If you’re wondering, “Do I really need this?” keep reading. By the end, you’ll be asking yourself, “Why didn’t I switch sooner?” First, What Even is Cloud Accounting? Imagine all your financial data—your invoices, transactions, reports, and expenses—securely stored…
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